Communicate, promote, and sell during the guest's stay
Hotel marketing automation software for in-stay campaigns: push notifications, popup, email, and WhatsApp. Immediate, scheduled, or automated sends by guest journey triggers. Advanced segmentation by room, board, nationality, and sales channel. Dashboard with real-time open rates and conversion metrics.
Notifications
Welcome to the resort!
Book your sunbed, check activities and discover everything...
2 hours ago · Automated
Theme night: Sushi
Tonight at the Asian restaurant. Limited seats.
5 hours ago · Scheduled
How is your stay?
Tell us about your experience, it only takes 2 minutes.
Yesterday · Automated (48h check-in)
Reminder: Spa tomorrow
Your treatment is tomorrow at 11:00.
1 day ago · Automated
Are your guest communications generic and ineffective?
Generic communication
You send the same message to every guest without personalizing by language, room type, or board. The result: low open rates and zero sales impact or cross-selling.
Bad send timing
You promote the spa when the guest just arrived or the restaurant when they already dined. Without guest journey automation, campaigns arrive at the wrong time.
No engagement metrics
You don't know how many guests read the notification, clicked, or converted. Email marketing campaigns without data are campaigns in the dark.
Single channel
You only use email or physical signage. Without push notifications, popup, or WhatsApp, you're missing the channels with the highest open rates during the stay.
Generic email marketing vs Hoteligy In-Stay
| Generic tool | Hoteligy | |
|---|---|---|
| Channels | Email only | Push, popup, email, WhatsApp — omnichannel communication |
| Segmentation | Manual lists | Automatic by PMS: room, board, nationality, sales channel |
| Automation | Basic scheduling | Smart triggers: check-in, checkout, bookings, spa |
| Content | Plain text | Multilingual, image, actionable button, survey attachment |
| Metrics | Opens only | Delivered, opened, clicked, read channel, conversion |
| Integration | No PMS | Integrated with PMS, surveys, restaurant, spa, and chatbot |
| Personalization | Guest name | Language, segment, room type, board, and stay moment |
Reach the guest through the most effective channel
In-app popup
Pop-up notification inside the guest webapp.
Notification inbox
Complete history of read and unread notifications.
Push notification
Direct notification to the guest's phone if permissions granted.
Campaign emails with full delivery and open tracking.
High open-rate additional channel. Coming soon.
Over 500 hotels trust Hoteligy
Three ways to send guest notifications
Immediate send
Create the notification and it sends instantly. Ideal for urgent communications, last-minute announcements, or flash promotions during the stay.
Scheduled send
Set exact date and time for delivery. Perfect for promoting the restaurant theme night, entertainment event, or spa offer at the right moment.
Automated send
Triggers automatically based on stay events: hours before or after check-in, checkout, restaurant booking, or spa treatment. Personalized communication with zero manual effort.
Smart triggers linked to the guest journey
Configure automatic notifications that fire at the perfect moment. Without manual intervention, each guest receives the right message based on their stay.
Send the right message to the right guest
Segment each in-stay marketing campaign by multiple PMS criteria to maximize relevance and conversion.
Room type
Sea view, suites, family rooms...
Board type
All-inclusive, full board, room only...
Composition
With children/babies or adults only.
Sales channel
Direct booking, Booking, Expedia...
Nationality
Segment by guest country of origin.
Everything you need for effective in-stay campaigns
Multilingual content
Title and description in multiple languages. Each guest receives the notification in their language automatically based on PMS profile.
Image attachment
Include an image in each notification to increase visual impact of the promotion, event, or communication.
Actionable button
Add a button with custom text and destination URL. Take the guest directly to the booking, menu, or activity you're promoting.
Attach survey or reminder
Link a satisfaction questionnaire or upcoming booking reminder to any notification. Direct integration with the surveys module.
Campaign validity
Set start and expiration dates for each campaign. Notifications stop showing automatically when the promotion expires.
Metrics dashboard
Full tracking: emails delivered, opened, read, clicked, spam, and bounced. Identify which channel each notification was read on (popup, push, email).
Guaranteed delivery providers
Integration with MailerSend and Amazon SES for high-deliverability email sends. No volume limits and no spam issues.
PMS integration
Access real-time guest data: language, room, board, segment, dates, and bookings. Automatic segmentation and personalization.
Measure the real impact of every guest communication campaign
See the hotel in-stay marketing software in action
Video coming soon
Want to see automated notification campaigns?
We'll demo it with real resort data.
What does your hotel gain?
Superior guest engagement
Push notifications and popup have open rates above 80% compared to 20% for traditional email marketing. Omnichannel communication that reaches the guest when their phone is at hand.
More revenue and cross-selling
Promote the restaurant, spa, excursions, and upselling at the perfect moment in the guest journey. Each personalized notification is a direct sales and cross-selling opportunity.
Data-driven decisions
Measure open rates, clicks, and conversion for each hotel marketing campaign. Optimize messages, timing, and segmentation with real metrics.
The communication engine that connects all modules
In-stay marketing is the distribution channel for surveys, booking reminders, restaurant promotions, and chatbot communications.
"In-stay marketing has been a game changer. We send the survey at 48h, the spa reminder the day before, and the restaurant promo at 6pm. All automated, segmented by language, with real metrics."
Marketing Director
5★ Resort, Riviera Maya
Frequently asked questions about in-stay marketing for hotels
What send channels does it support?
Popup inside the webapp, push notification to the phone, email with full tracking, and WhatsApp (coming soon). Each notification can arrive via one or multiple channels simultaneously.
Can I automate sends?
Yes. Configure automatic triggers: X hours before or after check-in, checkout, restaurant booking, or spa treatment. Notifications send themselves without manual intervention.
How does segmentation work?
Segment by room type (suite, sea view...), board (all-inclusive, half board...), composition (with children or adults only), sales channel (direct, Booking...), and nationality.
Are notifications multilingual?
Yes. Each notification can have title and description in multiple languages. The guest receives it automatically in their language based on PMS profile.
What metrics can I see?
Full dashboard with emails delivered, opened, read, clicked, spam, and bounced. Also identifies which channel each notification was read on (popup, push, or email).
Can I attach a survey to a notification?
Yes. You can link a satisfaction questionnaire or upcoming booking reminder directly from the notification.
Does it have an actionable button?
Yes. Each notification can include a button with custom text and destination URL. Ideal for taking the guest to a booking, menu, or activity.
What email providers does it use?
MailerSend and Amazon SES, both with guaranteed high deliverability. No volume limits and anti-spam protection.
Do campaigns expire?
Yes. Each campaign has a configurable start and expiration date. Notifications stop showing automatically when the validity period ends.
Can the guest see a notification history?
Yes. The webapp includes a notification inbox where the guest can see all notifications, both read and unread.
Does it integrate with the PMS?
Yes. Accesses guest language, room, board, segment, stay dates, and bookings in real time. All segmentation and personalization is automatic.
How much does the module cost?
Depends on send volume and active channels. The module activates within Hoteligy's CMS 360. Request a custom quote for your hotel or resort.
Turn every stay into a smart hotel marketing campaign
Request a demo and discover how in-stay marketing automation increases revenue, guest engagement, and the overall guest experience.
