# Hoteligy

> Guest Experience Platform for Hotels and Resorts

Hoteligy is a hotel technology platform that unifies the entire guest digital experience under a single ecosystem: Guest WebApp, AI chatbot, interactive kiosks, digital signage, Smart TV app, corporate app, and a unified CMS. Used by 500+ hotels and resorts across Europe, the Caribbean, and Latin America.

The platform increases ancillary revenue (TRevPAR), reduces front desk load, and automates in-stay guest communication — without requiring guests to download an app.

## Core Solutions

- [Guest WebApp](https://hoteligy.com/en/solutions/guest-webapp/): Web-based guest app accessible via QR, NFC, or link — no download required. Covers reservations, room service, activities, menus, promotions, and 20+ integrated modules. Works on any device.
- [AiChat — AI Hotel Chatbot](https://hoteligy.com/en/solutions/hotel-ai-chatbot/): AI virtual assistant that reads all CMS content in real time (menus, schedules, prices, services). Responds in any language, detects guest profile, and cross-sells services. Embeddable on webapp, website, and WhatsApp.
- [Interactive Kiosks](https://hoteligy.com/en/solutions/interactive-kiosks/): 32–55-inch touchscreen kiosks for hotel lobbies and common areas. Display hotel info, enable reservations, show maps and activity schedules. Fully managed from the CMS.
- [Digital Signage](https://hoteligy.com/en/solutions/digital-signage/): Dynamic digital screens and entertainment panels for hotels. Schedule content by time, day, and area. Managed remotely from the CMS — no local access needed.
- [Smart TV App](https://hoteligy.com/en/solutions/smart-tv/): Native interactive TV app for hotel rooms. Compatible with Samsung Tizen, LG WebOS, and Android TV. Guests browse menus, schedules, services, and more from the room TV.
- [Corporate App](https://hoteligy.com/en/solutions/corporate-app/): Native iOS and Android app for hotel chains. Unifies all properties under a single downloadable app. Includes direct booking engine, pre-check-in, push notifications, and door-opening SDK.
- [Corporate TV Channel / IPTV](https://hoteligy.com/en/solutions/hotel-tv-channel/): Distribute promotional and informational content to all hotel rooms via DVB-T or IPTV. Includes flight boards, weather, live video streams, and hotel promotions.
- [Unified CMS 360](https://hoteligy.com/en/solutions/unified-cms/): The central management layer of the Hoteligy ecosystem. A single panel to manage all digital channels: webapp, kiosks, screens, Smart TV, TV channel, buffet labels, and AiChat.
- [Buffet Labels](https://hoteligy.com/en/solutions/buffet-labels/): Digital allergen labels and dish cards for hotel buffets. Display photos, allergens, calorie info, and descriptions. Multilingual. Reduces staff questions at the buffet.

## Modules

- [Restaurant Booking](https://hoteligy.com/en/modules/restaurant-booking/): Reservation engine built for hotel restaurants. Handles complimentary meals by segment (all-inclusive), upselling, duplicate detection, multi-restaurant, and table management.
- [Spa Booking](https://hoteligy.com/en/modules/spa-management/): Online spa, wellness, and massage booking. Therapist and cabin calendar, cross-availability scheduling, commission tracking, and upselling.
- [Sunbed Booking](https://hoteligy.com/en/modules/sunbed-booking/): Interactive map-based booking for sunbeds, loungers, and daybeds at pools and beaches. Dynamic pricing, auto-release, segment-based complimentary allocation.
- [Satisfaction Surveys](https://hoteligy.com/en/modules/satisfaction-surveys/): Automated in-stay CSAT and NPS surveys for hotels. Staff alerts when scores drop below thresholds. Analytics by department and stay phase.
- [Online Pre Check-in](https://hoteligy.com/en/modules/online-pre-check-in/): Digital guest registration before arrival. OCR document scanning, facial recognition, digital signature, and express check-in on arrival.
- [In-Stay Marketing](https://hoteligy.com/en/modules/in-stay-marketing/): Marketing automation for in-stay campaigns. Push notifications, popups, email, and WhatsApp — segmented by guest profile, stay phase, room type, or nationality.
- [Excursions & Activities](https://hoteligy.com/en/modules/excursions-activities/): 24/7 autonomous sales channel for excursions, tours, and activities. Integrates with HotelBeds. Guests book from the webapp without staff involvement.
- [Mini Club Registration](https://hoteligy.com/en/modules/kids-club/): Digital children's club registration with shift booking, parental consent forms, digital waivers, and access control wristbands.
- [QR Ordering](https://hoteligy.com/en/modules/qr-ordering/): Contactless mobile ordering for hotel restaurants, pool bars, and beach clubs. Guests scan a QR code at their table or sunbed to order food and drinks.
- [Room Service](https://hoteligy.com/en/modules/digital-room-service/): Digital in-room ordering system. Guests order food, drinks, towels, amenities, or minibar items via QR or webapp. Includes kitchen panel and preparation timers.
- [Digital Menu](https://hoteligy.com/en/modules/digital-menu/): Contactless QR menu with dish photos, allergen filters, calorie info, and multilingual support. Integrates with ordering modules.
- [Requests & Incidents](https://hoteligy.com/en/modules/requests-incidents/): Guest request and complaint management. Guests report issues or request housekeeping via webapp. Staff receive alerts and track resolution.
- [Crowd Control](https://hoteligy.com/en/modules/crowd-control/): Capacity and meal plan control for hotel buffets, restaurants, bars, and pools. NFC wristband scanning and color-coded room status panel for staff.
- [Vehicle Tracking](https://hoteligy.com/en/modules/vehicle-tracking/): GPS fleet tracking and on-demand shuttle management for large resorts. Real-time geolocation map with routes, stops, and arrival times.

## Key Facts

- Founded: 2016
- Headquarters: Tenerife, Spain (also serving Mexico and Caribbean)
- Hotels served: 500+
- Supported languages: Spanish, English, French, German, Italian, Portuguese, Croatian, Greek, and 100+ through AiChat
- Segments: All-inclusive resorts, 4- and 5-star hotels, hotel chains

## Contact & Demo

- Website: https://hoteligy.com
- Demo request: https://hoteligy.com/en/demo/
- Help Center: https://hoteligy.com/en/help/
- Contact: https://hoteligy.com/en/contact/

## Multilingual Pages

All product pages are available in 9 languages:

| Language | URL prefix | Example |
|---|---|---|
| Spanish | /es/ | https://hoteligy.com/es/soluciones/webapp-huespedes/ |
| English | /en/ | https://hoteligy.com/en/solutions/guest-webapp/ |
| French | /fr/ | https://hoteligy.com/fr/solutions/webapp-clients/ |
| German | /de/ | https://hoteligy.com/de/loesungen/gaeste-webapp/ |
| Italian | /it/ | https://hoteligy.com/it/soluzioni/webapp-ospiti/ |
| Portuguese | /pt/ | https://hoteligy.com/pt/solucoes/webapp-hospedes/ |
| Croatian | /hr/ | https://hoteligy.com/hr/rjesenja/webapp-gosti/ |
| Greek | /el/ | https://hoteligy.com/el/lyseis/webapp-episkeptes/ |
| Spanish (Mexico) | /es-mx/ | https://hoteligy.com/es-mx/soluciones/webapp-huespedes/ |

## Blog

Hotel management, technology, and guest experience articles published in all 9 languages:
https://hoteligy.com/en/blog/

Topics: digital signage, hotel upselling, TRevPAR, ancillary revenue, guest experience, pre check-in, AI in hotels, F&B management, spa management, resort operations.