Privacy Policy

1. Data controller

  • Controller: Hoteligy S.L.
  • Tax ID (CIF): B76806454
  • Address: Calle Alfarroberos 3, Local 17, 38670 Adeje, S/C de Tenerife, Spain
  • Email: [email protected]
  • Phone: +34 922 970 336

For Mexico, the controller is Hoteligy SA de CV, RFC: HOT220708UG3, at Calle Homero 1205, Miguel Hidalgo, 11550, Mexico City.

2. Data we collect

We collect personal data that you voluntarily provide through our contact and demo request forms:

  • Name
  • Email
  • Phone
  • Hotel or chain name
  • Number of rooms
  • Message or inquiry

We also collect browsing data automatically (IP address, browser type, pages visited) through cookies. See our Cookie Policy for more information.

3. Purpose of processing

  • Respond to contact and information requests
  • Manage product demo requests
  • Send commercial communications about our services (only with prior consent)
  • Statistical analysis and website improvement

4. Legal basis

  • Consent: the user consents to processing by submitting the form
  • Legitimate interest: statistical analysis to improve our services
  • Contractual performance: managing the commercial relationship when a service is contracted

5. Recipients

We do not share your personal data with third parties, except when legally required. We use service providers who may access data as processors (hosting, email, analytics), always with adequate safeguards.

6. International transfers

Some of our service providers may be located outside the European Economic Area. In such cases, we ensure adequate safeguards exist (standard contractual clauses, adequacy decisions, etc.).

7. Data retention

Data will be retained as long as there is a mutual interest in maintaining the purpose of processing. When no longer necessary, data will be deleted with appropriate security measures.

8. User rights

You may exercise the following rights by contacting [email protected]:

  • Access: right to know what data we process about you
  • Rectification: right to correct inaccurate data
  • Erasure: right to request deletion of your data
  • Objection: right to object to processing
  • Restriction: right to request restriction of processing
  • Portability: right to receive your data in a structured format

You may also file a complaint with the Spanish Data Protection Agency (www.aepd.es) or the relevant authority in your country.

ARCO Rights (Mexico)

If you are in Mexico, you may exercise your Access, Rectification, Cancellation, and Opposition (ARCO) rights under the Federal Law for the Protection of Personal Data (LFPDPPP) by contacting [email protected].

9. Data Protection Officer

Hoteligy S.L. is not required to appoint a Data Protection Officer (DPO) under Article 37 of the GDPR. However, you may direct any data protection inquiries to [email protected].

10. Minors

This website and our services are not directed at persons under 16 years of age. We do not deliberately collect personal data from minors. If we detect that we have collected data from a minor without parental consent, we will delete it immediately.

11. Sensitive data

Hoteligy does not request or process specially protected data (ethnic origin, political opinions, health, sexual orientation, etc.) through this website.

12. Consent

Submitting forms on this website requires the user to expressly check the acceptance box for this privacy policy. Consent may be revoked at any time by contacting [email protected].

13. Response times

Spain (GDPR): we will respond to your rights exercise request within a maximum of 1 month from receipt.

Mexico (LFPDPPP): we will respond within a maximum of 20 business days from receipt of your ARCO rights request.

14. Security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or accidental alteration.

15. Modifications

We reserve the right to modify this privacy policy to adapt it to legislative or jurisprudential developments. Changes will be published on this page.

Last updated: March 2026