Capacity management and buffet, restaurant, and bar access control
F&B control panel for staff at buffets, restaurants, pools, and bars: select a venue and see all authorized rooms with color-coded cards. NFC wristband scan from staff tablet or room search. Real-time occupancy, adult, children, baby totals, board type breakdown (all-inclusive, full board, half board). Internal notes, allergies, and personalized greeting.
Access Control
ACCESS AUTHORIZED
Suite 412 · All Inclusive
Zone occupancy
Recent scans
Is zone access at your hotel still controlled with wristbands or guesswork?
No buffet or restaurant access control
No control panel to validate who has access to the buffet, a la carte restaurant, or bar. Colored wristbands that get lost or swapped. Without capacity management or board verification, any guest enters any venue.
Guests without meal plan at premium venues
Room-only or half board guests access the all-inclusive buffet or full board restaurant. Without automatic validation on staff tablet, the hotel loses F&B control and money.
No guest info at the entrance
Staff doesn't know how many adults, children, or babies each room has, their board type, if they arrived today or leave tomorrow, or allergies. Without a digital guest profile at the venue, service isn't personalized.
No crowd flow or capacity breakdown
You don't know how many rooms have been through the buffet, how many are missing, how many children are inside, or the board type breakdown. Without a real-time crowd flow panel you can't manage the service.
Manual control vs Hoteligy Crowd Control
| No system | Hoteligy | |
|---|---|---|
| Validation | Wristbands or visual | NFC wristband scan, QR, or room search from staff tablet |
| Capacity | No control or count | Real-time totals: rooms, people, adults, children, inside/yet to arrive |
| Live view | No visibility | Color-coded cards: blue (room), green (booked), orange (partial), red (inside) |
| Venues | No segmentation | Select booking engine and see only authorized rooms for that venue |
| Board type | Not validated | Breakdown by meal plan: all-inclusive, full board, half board, room only |
| Guest info | No profile | Dates, adults/children/babies, board type, allergies, persistent internal notes |
| Personalization | Generic service | Personalized greeting: arrived today, leaving today, observations, honeymoon... |
Over 500 hotels trust Hoteligy
Everything your hotel needs to control zone access and capacity
Visual room panel with color-coded cards
Select a venue (buffet, restaurant, bar) and the system shows all authorized rooms as color-coded cards: blue (room base), green (booked), orange (partially inside), red (fully inside). Staff sees at a glance who's been, who's missing, and who's inside.
Real-time totals and breakdown
Bottom panel with totals: authorized rooms, total people, adults, children, and babies breakdown, how many inside, how many yet to arrive, and board type breakdown. Real-time data updated with each entry.
Guest profile at the venue
Each room card shows: arrival and checkout dates, adults, children, babies, board type, allergy icons, internal notes, and PMS observations. Staff personalizes the greeting knowing if they arrived today, leave tomorrow, or are celebrating a honeymoon.
Linked to booking engines
The panel links to any booking engine (buffet, restaurant, pool, bar). When selected, it automatically shows only rooms authorized for that venue based on their meal plan.
Board type breakdown
See how many all-inclusive, full board, half board, or room-only rooms are authorized. Real-time board type breakdown to anticipate service demand.
NFC wristband or QR scan
Staff scans the guest's NFC wristband or webapp QR. The system detects the room instantly and shows the full profile with board type, people count, and access status.
Room number search
If the guest has no wristband or QR, staff searches by room number. The card shows all info: adults, children, babies, board type, allergies, notes, and access status.
Re-entry control
The system controls that a guest who left cannot re-enter if the policy prevents it. Records entry and exit per room to prevent abuse at buffets and bars.
Persistent internal notes
Staff can annotate observations on each room that persist throughout the entire stay. If today at the buffet they noted allergies or a honeymoon, tomorrow the restaurant staff knows without asking.
Crowd flow dashboard
Rooms served, people inside, yet to arrive, board type breakdown, peak times by hour and day. Data to optimize staffing, schedules, and service capacity.
PMS integration
Real-time PMS guest data: board type, dates, family composition, allergies, and observations. PMS changes reflected instantly. Personalized greeting: arrived today, leaving today.
See the hotel crowd control and board-based access system in action
Video coming soon
Want to see zone access control live?
We'll demo it with zones, board types, and tablet configured for your resort.
What does your hotel gain?
Meal plan and access control without wristbands
Each room only accesses venues matching their board type. Color-coded cards, NFC wristband scan, and meal plan breakdown. No colored wristbands, no conflicts, no revenue losses at your all-inclusive resort.
Personalized service from the entrance
Staff knows who enters: name, board type, allergies, if they arrived today or leave tomorrow, if celebrating a honeymoon. Internal notes that persist all stay. Personalized service that transforms the guest experience.
Occupancy and crowd flow to optimize F&B
Real-time totals of people inside, yet to arrive, adults, children, board type breakdown, and buffet and restaurant occupancy. Dashboard with peak times. Capacity management data to size staffing, kitchen stock, and service capacity.
Crowd control connected to the entire digital experience
Guests access with their QR from the webapp, check zones on kiosks, see occupancy on digital signage, and ask the chatbot where they can go based on their board type.
WebApp
Guest shows their QR from the webapp to access zones.
Kiosks
Check accessible zones and occupancy from the lobby kiosk.
Digital Signage
Real-time zone occupancy on informational screens.
AiChat
The chatbot tells guests which zones they can access.
Marketing in-stay
Notifications about low-occupancy zones to redistribute flows.
"We used to control buffet access with colored wristbands that got lost or swapped. With Hoteligy, staff scans the guest QR and instantly knows if they can enter. We have eliminated conflicts and the occupancy dashboard helps us redistribute flows."
F&B Director
5★ All Inclusive Resort, Cancun
Frequently asked questions about hotel crowd control and access management
How does staff validate guest access?
Staff uses a tablet at the zone entrance. They scan the guest's QR code or search by room number. In under a second, the result appears: green if authorized, red if not, with the denial reason.
What criteria determine if a guest can access a zone?
Access is configured by meal plan (all-inclusive, full board, half board, room only), PMS segment, or rate. Each hotel zone has its own configurable access rules.
What zones can be controlled?
Any hotel zone: main buffet, a la carte restaurant, main pool, premium pool, beach, beach bar, snack bar, VIP lounge, spa. Create as many zones as you need, each with its own rules.
Does it have capacity control?
Yes. Each zone has a configurable capacity limit. When the maximum is reached, the system blocks new entries and alerts staff. Prevents overcrowding and improves the guest experience.
Can you see occupancy in real time?
Yes. A dashboard shows each zone's occupancy in real time: how many people, percentage of capacity, trend. The hotel director sees everything from a single panel.
What if the guest doesn't have their QR?
Staff searches by room number. The system shows the guests in that room, their board type, and whether they have access. Validation is just as fast as with QR.
Can a guest's access be changed?
Yes. If a guest changes board type in the PMS (e.g., upgrade to all-inclusive), the change is automatically reflected in access control. Manual exceptions can also be created.
Does it work for all-inclusive resorts?
It's the ideal solution for all-inclusive resorts. It ensures only all-inclusive guests access premium zones, while half-board guests only access their entitled areas.
What historical data is stored?
Complete access history by zone, guest, time slot, and day. Peak times, most demanded zones, seasonal trends. Data to optimize schedules, staffing, and capacity.
Does it integrate with the PMS?
Yes. Identifies the guest, their room, board type, and segment. PMS changes are reflected instantly. Compatible with major hotel PMS systems.
Can guests see their allowed zones?
Yes. From the guest webapp, they can check which zones they have access to based on their board type. They can also ask the AiChat chatbot or check it on hotel kiosks.
How much does the module cost?
Depends on the number of zones and active access points. Activates within Hoteligy's CMS 360. Request a custom quote for your hotel or resort.
Control access to every hotel zone by board type and manage capacity in real time
Request a demo and discover how crowd control eliminates wristbands, conflicts, and overcrowding at your all-inclusive resort.
