Order food and drinks from the phone: QR self-ordering without waiting
Contactless digital ordering system for hotels, restaurants, pool bars, and beach clubs: guests scan the QR code at their table, sunbed, or terrace and order food and drinks without a waiter. QR menu with photos, variations, and allergens. The ticket prints automatically to kitchen and bar. Payment via gateway, room charge, or all-inclusive supplement.
Pool Bar · Sunbed A-12
QRHow many people?
Classic Mojito
With mint
$12
x2
Club Sandwich
Rare · Gluten free
$18
x1
Caesar Salad
Half portion
$10
x1
Artisan Ice Cream
Chocolate + Vanilla
$8
x2
Notes: No ice in the mojitos
Total
$60.00
Confirm order
Does the guest wait 20 minutes to order a drink by the pool?
Waiting without a waiter
The guest on their sunbed or terrace waits for a waiter who never comes. They lose patience, don't order food or drinks, and the hotel loses F&B revenue and average ticket every minute.
Order errors
The waiter writes by hand, gets the variation wrong, forgets the allergy, or mixes up tables. Errors that cause complaints, waste, and kitchen rework. Mobile ordering from the phone eliminates them.
High staffing costs
Covering pool, beach, pool bar, terrace, and beach club requires many waiters. In peak season it's impossible to serve everyone. QR self-ordering reduces front-of-house staff dependency.
Zero consumption data
You don't know which food and drinks are ordered most, at what time, from which zone, or the average ticket per venue. Without digital order metrics you can't optimize hospitality operations.
Traditional ordering vs Hoteligy QR Ordering
| Traditional waiter | Hoteligy | |
|---|---|---|
| Ordering | Wait for the waiter | Guest scans QR and orders from their phone instantly |
| Identification | Verbal table number | QR with resource code (table/sunbed) + GPS geolocation |
| Payment | Cash or manual POS | Gateway (Redsys, Stripe), room charge, or all-inclusive service supplement |
| Ticket | Handwritten note carried to kitchen | Automatic printing to bar and kitchen by department (PrintNode) |
| Tracking | None | Real-time order status + digital delivery signature |
| Data | No metrics | Dashboard: top products, peak hours, delivery times, revenue |
| Integration | Isolated | Integrated with digital menu, PMS, sunbeds, restaurant, and webapp |
Over 500 hotels trust Hoteligy
Everything your pool bar, restaurant, beach, and beach club need
Unique QR code per table, sunbed, or terrace
Each restaurant table, sunbed, daybed, or terrace spot has a unique QR code with the resource identifier. The system knows exactly where the guest is. It also captures GPS geolocation for precision.
QR menu like Glovo: order without a waiter
Familiar self-ordering interface with food and drink photos, prices, descriptions, and product variations (cooking level, portion, ingredients). Guests order from their phone without waiting for a waiter.
Automatic ticket: drinks to bar, food to kitchen
The order ticket prints automatically where it belongs: drinks at the bar, food in the kitchen, desserts in pastry. Hospitality automation with PrintNode for network printers.
Product variations
Rare or well-done meat, full or half portion, vegetable or chicken wok. Each product can have multiple configurable variations from the CMS.
Order by number of people
Asks the guest how many people the order is for. Limits quantities per category or applies a per-person service supplement at all-inclusive hotels.
Allergy indication
Guests indicate their allergies and intolerances during the order. The information arrives at the kitchen with the printed ticket to avoid errors and food safety risks.
Multiple payment methods
Payment gateway (Redsys, Stripe), room charge, or no-price products with service supplement for all-inclusive hotels. Configurable per venue.
Status management and notes
Staff marks each order as received, in progress, delivered, or completed. Incident status for problematic orders. Internal notes on each status change.
Digital delivery signature
The waiter presents a screen on their phone or PDA for the guest to sign order reception. Digital confirmation without paper.
Delivery time measurement
The system automatically calculates time from order to delivery. Key data to measure F&B service operational efficiency.
Guest cancellation
Guests can cancel their order from the webapp as long as it's not in progress. Once preparation is confirmed by kitchen or bar, cancellation is blocked.
See the hotel QR ordering system in action
Video coming soon
Want to see QR ordering working live?
We'll demo it with real all-inclusive resort data.
What does your hotel gain?
More food and drink sales, less staff
Guests order from their phone without a waiter. More orders per hour, higher F&B average ticket at pool, beach, terrace, and pool bar. Reduce front-of-house staffing costs without sacrificing service.
Faster service with zero errors
The digital ticket prints at kitchen and bar instantly. No intermediaries, no transcription errors, no table mix-ups. Mobile ordering that accelerates hospitality operations.
Consumption data and average ticket
Dashboard with top products, peak hours, delivery times, average ticket by zone, revenue, and digital order status. F&B decisions based on real data.
Digital QR ordering connected to the entire hotel experience
Guests order food and drinks from their sunbed using the same restaurant QR menu. A push notification tells them when their order is ready.
"Since we implemented QR ordering at the pool bar, drink revenue went up 35%. Guests order from their sunbed without waiting for the waiter and the ticket goes straight to the bar."
F&B Director
5★ All Inclusive Resort, Cancun
Frequently asked questions about QR ordering for hotels and restaurants
How does the system know where the guest is?
Each table or sunbed has a unique QR with the resource code. The system also captures the guest's GPS geolocation when scanning for greater precision.
Does it work at pool, beach, and restaurant?
Yes. At any venue with QR: pool bar, sunbeds, daybeds, restaurant tables, terrace, beach club. Each QR identifies the exact resource.
How are order tickets printed?
Via PrintNode, tickets print automatically where they belong: drinks at the bar printer, food at kitchen, desserts at pastry. No manual intervention.
What payment methods does it accept?
Payment gateway (Redsys, Stripe), room charge, or no-price products with service supplement for all-inclusive hotels. Configurable per venue.
Does it support product variations?
Yes. Rare or well-done meat, full or half portion, vegetable or chicken wok. Each product can have multiple variations and modifiers.
Can guests indicate allergies?
Yes. During the order, guests can select their allergies and intolerances. The information is included on the printed kitchen ticket.
Can orders be for multiple people?
Yes. The system asks how many people the order is for. It can limit quantities per category or apply a per-person supplement at all-inclusive hotels.
Can the guest cancel the order?
Yes, as long as the order is not in progress. Once kitchen or bar confirms preparation, cancellation is no longer possible.
Does it have delivery signature?
Yes. The waiter can present a screen on their phone or PDA for the guest to digitally sign order reception.
What metrics does the dashboard offer?
Top products, peak hours, average delivery times, revenue by zone and venue, order status (pending, in progress, delivered, incident), and trends.
Does it work for all-inclusive hotels?
Yes. Products can be shown without prices and the system applies a configurable service supplement. Guests order without worrying about individual costs.
Does it integrate with PMS and digital menu?
Yes. Uses the same product database as the digital menu. Integrates with PMS for room charge and guest identification.
Let guests order food and drinks without a waiter, from their phone
Request a demo and discover how digital QR ordering increases F&B revenue, reduces staffing costs, and improves the pool, terrace, beach, and restaurant experience.
