In-Stay Marketing and Notifications for Hotels

Connect at the right moment, with automated, segmented, and multilingual messages.

Hoteligy 's In-Stay Marketing module lets you create custom notifications that are automatically triggered based on guest behavior. Send them via push notifications, email, pop-ups, or silent notifications—all from your app.

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Automate communication with your guests during their stay.

What is the In-Stay Marketing module?

Hoteligy 's In-Stay Marketing module lets you automate personalized notification campaigns sent at key moments in the guest journey: before, during, or after an action. You can segment by profile, language, or booking type and decide how and when.

Manual, scheduled, or automated shipping
Activation by events (check-in, reservation, order, etc.)
Segmentation by profile, regime or room type
Compatible with push, email, pop-up and silent notifications

Customization with language, image, text, and button
Compatible with reminders, promotions, or alerts
Multilingual with automatic language detection
Shipping, open, and effectiveness metrics

Key benefits of the In-Stay Marketing module

Connect with your guests at the right time, improve communication during their stay, and optimize your operational results with automated and segmented campaigns.

Intelligent automation

Save time and reduce errors by activating messages based on reservations, check-in, orders, treatments, or departures.

Advanced segmentation

Target your notifications to specific profiles: families, adults, by room type, meal plan, or tour operator.

Multichannel and multiformat

Send notifications via push, pop-up, email or silent mode, adapted to each type of message or urgency.

Personalized experience by language

Each guest receives the message in their own language, with content tailored and consistent with the hotel's brand.

Prevention of no-shows and complaints

Send reminders before treatments, dinners or activities, reducing absences and incidents.

real-time results

View sent notifications, campaign opens and performance

How does the In-Stay Marketing module work?

The system is designed to automate communication with your guests, from the first contact to the end of their stay. You simply define the rules, the content, and the audience. Hoteligytakes care of the rest.

Define the content

Choose the type of notification (push, email, pop-up or silent), write the message and add an image or button.

Configure the trigger

Select when it should be sent: after a booking, before check-in, after a treatment, etc.

Segment the audience

Filter who it's aimed at: by room type, meal plan, tour operator, adults, families, etc.

Launch or automate

You can send it manually, schedule it, or automate it according to predefined rules.

Use cases in hotels for notifications

Automate communication at key moments

The In-Stay Marketing module adapts to every key moment. Send reminders, promotions, surveys, or alerts automatically and accurately.

Survey after the first day of stay.
It is automatically sent 24 hours after check-in to detect possible incidents or reinforce a good experience.
Reminder of treatments or reservations.
Notification prior to the time of service to avoid no-shows and improve the operation of the spa or restaurant.
Personalized promotion during mid-stay
Pop-up or push with a relevant offer (dinner, upgrade, experience), segmented by guest type or regime.
Farewell message before check-out:
Communicate the departure process or launch a last-minute offer (late check-out, transportation, surveys).

Thanks to the In-Stay Marketing module, we've automated reminders, promotions, and surveys without relying on customer feedback. It's fast, visual, and you'll see results from day one.

Patricia Gómez

Customer Experience Manager

Satisfied hotel employee validating Hoteligy 's digital solution

Frequently Asked Questions (FAQs)

You can choose to: send notifications manually, schedule them for a date and time, or automate them based on guest actions (such as check-in, reservations, treatments, etc.).

You can segment by room type, meal plan, tour operator, profile (families, adults), pass type, and more. This ensures that every message reaches the right audience.

Notifications can be sent via push, email, pop-up, or silently within the app, depending on the type of campaign or urgency.

Yes. The system detects the guest's language and automatically displays the correct version of the message, if available.

You can customize the title, text, header image, and call-to-action button. Everything is editable by language and by campaign.

Yes. The system includes basic analytics with metrics for sending, opening, and performance per campaign.

Automate your communications and effortlessly enhance the guest experience.

Activate the In-Stay Marketing module and communicate at the perfect moment

Send personalized notifications based on guest behavior, increase conversion and reduce incidents with a smart, multi-channel and 100% automated system.

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