The virtual assistant that knows your hotel better than anyone
AiChat accesses all CMS content in real time — menus, schedules, activities, prices, services. Responds in any language, understands the guest profile, and sells for you. Zero initial setup.
AiChat
Online · Responds in your language
What kids activities are there tomorrow?
Hi! Tomorrow there's Mini Club from 10:00 to 13:00, kids pool with instructor, and crafts workshop at 17:00. Want me to book a spot at Mini Club? 🎨
Yes, for 2 kids
Great! Here you can book a spot at Mini Club:
By the way, did you know we have a family kayak excursion at 15:00? 🚣
Guests don't browse anymore. They talk.
Consumer habits are changing. Your guests don't want to search through menus and categories. They want to ask and get an instant answer. AiChat turns all your content into a natural conversation.
Complex actions like orders or reservations are still more efficient from a visual interface. AiChat informs, recommends, and redirects to the right module. The best of both worlds.
And the best part: you define the tone, the rules, and the limits.
See AiChat in action
Does your team answer the same questions every day?
Repetitive questions
What time is breakfast? Where's the spa? Is there gluten in the paella? Your team spends hours answering the same thing.
Language barrier
Guests from 20 nationalities and your team speaks 2-3 languages. Poor communication, poor experience.
Night shift
At 2AM the guest has a question but nobody's at the front desk. The question goes unanswered.
Lost sales opportunities
The guest asks about the gym but nobody suggests the spa. Cross-sell opportunities that never happen.
Generic chatbot vs Hoteligy AiChat
| Generic chatbot | Hoteligy AiChat | |
|---|---|---|
| Setup | Upload documents and train manually | Zero setup — reads CMS automatically |
| Content | Static predefined responses | Real-time data from the CMS |
| Context | Doesn't know who's asking | Knows profile, room, segment, and location |
| Languages | Per-language configuration | Every language with zero config |
| Voice | Text only | Text, voice, and audio |
| Escalation | No option or email | Live handover to staff |
| Monitoring | Basic metrics | Full dashboard with alerts |
| Customization | Basic logo and colors | Prompt, temperature, avatar, and brand tone |
Over 500 hotels trust Hoteligy
Connected to the CMS from minute one
AiChat automatically reads all structured content from the webapp: pages, categories, menus with prices, entertainment schedule, hours, and services. No document uploads, no manual training. Update the CMS and AiChat knows instantly.
Understands who it's talking to
AiChat isn't a generic chatbot. It knows if the guest is in a suite or standard room, traveling as a couple or with kids, just arrived or about to leave. Adapts responses and recommendations to real context.
Room type
Suite, standard, premium — adapts recommendations to guest level.
Guest profile
Couple, family with kids, solo traveler — personalizes tone and suggestions.
Stay phase
Just arrived, mid-stay, or about to leave — relevant content at every moment.
Segment and meal plan
All-inclusive, half-board, room-only — only offers what the guest has available.
Guest location
Knows if they're in the lobby, at the beach, or outside the hotel. Adapts responses to where they are.
Much more than a chatbot
Every language
Speaks, writes, and understands any language in the world. No per-language setup.
Voice and text
Type, send voice messages, and receive spoken responses. Natural communication.
Smart cross-selling
Ask about the gym and it suggests the spa with a direct booking button. Shows quick-access buttons to schedules, menus, and services.
Safety guardrails
Filters to prevent inappropriate responses or off-topic information. Always within hotel context.
Customizable
Colors, avatar, custom prompt, and creativity temperature adapted to your brand.
Embeddable anywhere
One script and AiChat is running on your website, landing page, or captive portal.
Human handover
If AiChat can't resolve, a staff member takes control of the conversation at any point.
Coming soon on WhatsApp too. The guest chooses their favorite channel.
Want to try AiChat with your hotel data?
In 10 minutes we'll connect it to your CMS and you'll see it working.
Full supervision of every conversation
Complete dashboard with real-time metrics so your team always stays in control.
Wherever the guest is, AiChat is there
Web Widget
On any hotel website or landing page
Guest WebApp
Integrated in the guest app
Corporate App
In the chain's native app
Coming soon — on the guest's favorite channel
Real AiChat results
<3s
average response time
100+
languages supported
24/7
availability without interruptions
0
manual setup required
Based on hotels with active AiChat
What does your hotel gain?
24/7 support at no extra cost
The assistant answers anytime, in any language. Covers night shifts, holidays, and demand peaks.
Less workload for your team
Repetitive questions are resolved automatically. Your team handles only what truly needs human intervention.
Better guest satisfaction
Instant, accurate response in their language. Guests get what they need without waiting or searching.
Complete your hotel's digital experience
AiChat is the conversational assistant. Complement with other digital channels where the guest browses, all managed from the same CMS.
WebApp
Guests browse info, the chatbot helps them find it.
Kiosks
Info on touchscreens for those who prefer not to use their phone.
Buffet Labels
Menus and allergens visible at the buffet without asking.
Smart TV
Hotel info and services on the room TV.
Digital signage
Content in walkways without interaction.
"AiChat has notably reduced repetitive queries at the front desk. Guests get instant answers in their language and our team can focus on what really matters."
Operations Director
4★ All Inclusive Resort
Frequently asked questions about hotel chatbots
Do I need to train the AI with hotel information?
No. AiChat connects directly to Hoteligy's CMS 360 and accesses all structured content: pages, menus, schedules, activities, services. No document uploads or manual training needed.
How many languages does it support?
All of them. AiChat understands and responds in any language in the world, including voice messages. No per-language configuration required.
Can it make reservations or sell services?
AiChat informs, recommends, and shows quick-access buttons to restaurant, spa, activity, and room service bookings. It redirects the guest to the booking module with one click. It performs smart cross-selling based on conversation context.
What happens if it can't answer?
It has a handover system that allows a staff member to take control of the conversation at any time. It also detects neutral or slow responses to alert the team.
Can I supervise conversations?
Yes. The analytics dashboard shows response times, response quality, guest feedback, source of each response, and automatic alerts.
Can it be integrated into my current website?
Yes. With a single script you can embed AiChat on any website, landing page, or WiFi captive portal. It will also be available on WhatsApp soon.
Put AI into your guest experience
Request a demo and discover how AiChat responds, sells, and learns for your hotel 24/7.
