Digital check-in and guest registration before arriving at the hotel
Online pre check-in and express check-in system for hotels: guests complete registration from their phone before arrival. Document scanning with intelligent OCR (Gemini AI), facial recognition selfie, automatic MRZ validation, digital signature, and PMS submission. Contactless self-service check-in without queues, paperless, zero manual errors. Automate check-in and reduce reception time to under 2 minutes.
Pre Check-in
Booking found
Hab. 412 · 2 guests
28 Mar - 04 Apr 2026
Step 3 of 4 · Identity verification
Document scanned
98%Front
Back
Name
María García López
Document
DNI · 12345678Z
Nationality
Spain
MRZ
✅ Validated
Biometric verification
Selfie → Compare with document
Identity verified ✓
Sign and complete
Is your hotel check-in still using photocopies and reception queues?
Queues and waiting at reception
The guest arrives tired and waits 15 minutes at reception. Without mobile check-in or remote registration before arrival, the first impression is negative. Express digital check-in solves this.
Manual registration, not automated
The receptionist types passport or ID data by hand. Without OCR or facial recognition, there are transcription errors, incomplete data, and time wasted on each traditional check-in.
Photocopies and paper
Photocopiers, handheld scanners, illegible documents. Paperless digital registration is what solutions like Civitfun or Chekin offer, but Hoteligy goes further with AI-powered verification.
Regulatory compliance risk
Traveler registration regulations (SES in Spain, INM in Mexico, GDPR) require complete and verified data. Without digital check-in with automatic validation, the risk of fines or audits is high.
4 steps to a digital check-in without queues
Find the booking
The guest accesses via a pre-signed URL or searches by booking number, locator, or voucher + arrival date. The system locates the reservation in the PMS.
Scan the document
Photo of the front and back of the ID card, driver's license, or passport. OCR with Gemini AI extracts all data and validates the MRZ automatically.
Selfie verification
The guest takes a selfie moving their face right, front, and left. The AI compares the selfie with the document photo to verify identity.
Sign and complete
Accept the privacy policy, sign digitally, and complete the pre check-in. Data is sent to Hoteligy CMS and the hotel PMS automatically.
How the guest experiences pre check-in from their phone
Pre Check-in Online
1. Search
Find your booking
Guest 1 of 2
2. Document
Choose ID type
3. Scan + AI
OCR with Gemini AI
Selfie
4. Selfie
Biometric verification
Signature
5. Sign
Policy + digital signature
Over 500 hotels trust Hoteligy
Everything you need for secure digital guest registration
OCR and facial recognition with Gemini AI
The system scans the document and extracts all data using artificial intelligence (Gemini AI). Facial recognition selfie to verify identity. Visible confidence percentage. Far more accurate than traditional OCR or solutions like Civitfun or Chekin.
Biometric verification and fraud prevention
The guest takes a selfie in 3 angles (right, front, left). The AI compares the selfie with the document photo (KYC). Identity fraud prevention and compliance with traveler registration regulations.
Automatic dual submission: CMS + PMS
Verified digital check-in data is sent automatically to Hoteligy CMS and the hotel PMS. Staff validates each request before confirming. Self-service check-in that automates the entire registration.
Configurable document types
ID card, passport, driver's license, residence card. Accepted document types are configured per hotel, country, or PMS. Not all destinations allow the same documents.
Automatic MRZ validation
The system reads and validates the machine-readable zone (MRZ) of the document. Checks coherence between MRZ and extracted data. Detects tampered or expired documents.
AI confidence percentage
Each extracted field shows a reading confidence percentage. If the AI isn't at 100%, it's flagged for review. Full traceability of AI-read vs manually edited data.
Manual editing with traceability
The guest can correct data the AI didn't read correctly. The system records which fields were manually modified and which came from OCR.
Privacy policy and consents
Displays the hotel's privacy policy, GDPR consents, general conditions, and any configurable legal document before signing.
Digital signature
The guest signs digitally from their phone screen. Signature linked to the complete pre check-in record. No paper, no pen, no printer.
All guest registration
If the booking has 2 or more guests, the process repeats for each companion. Each person scans their document, verifies their identity, and signs individually.
Staff validation
Reception staff reviews each pre check-in from the CMS. Can approve, reject, or request corrections before confirming the registration in the PMS.
See the online pre check-in with identity verification in action
Video coming soon
Want to see the AI pre check-in live?
We'll demo it with real document scanning and biometric verification.
What does your hotel gain?
Express check-in in under 2 minutes
The guest arrives with data registered and verified from their phone. The receptionist just confirms and hands over the key. From 8-minute traditional check-in to under 2. Automate registration and eliminate queues.
Facial recognition and regulatory compliance
AI OCR, MRZ validation, facial recognition selfie, and KYC verification. Complies with SES, GDPR, and INM. Identity fraud prevention with auditable, traceable, paperless data.
Remote check-in from home
The guest completes digital registration from their phone before arriving. Contactless check-in without queues, photocopies, or bureaucracy. Exceptional first impression of a modern, tech-forward hotel.
Pre check-in connected to the entire digital experience
The guest receives the pre check-in link by email or in-stay marketing, completes registration, and upon arrival accesses the webapp with all services.
WebApp
Direct webapp access after completing registration.
Corporate app
Pre check-in also available in the native app.
Marketing in-stay
Sends the pre check-in link days before arrival.
AiChat
The chatbot helps guests during the registration process.
Surveys
After check-in, send the satisfaction survey automatically.
"AI-powered pre-checkin with identity verification reduced our check-in time from 8 minutes to under 2. The guest arrives, we confirm the data, and hand over the key. No queues, no photocopies, no errors."
Front Desk Manager
5★ Resort, Tenerife
Frequently asked questions about online pre check-in for hotels
How does the guest find their booking?
Via a pre-signed URL sent by email, or by manually searching by booking number, locator, voucher + arrival date. The system connects with the PMS to locate the reservation.
What documents does it accept?
ID card, passport, driver's license, and residence card. Accepted types are configured per hotel, country, or PMS. The system guides the guest to photograph front and back (or front only for passport).
How does AI scanning work?
The app has a framing system for the document photo. The image is sent to Gemini AI, which extracts all data automatically with a visible confidence percentage per field.
What is MRZ validation?
The machine-readable zone (MRZ) is the encoded text band on the document. The system reads it and checks coherence with extracted data, detecting tampered or expired documents.
How does biometric verification work?
The guest takes a selfie moving their face right, front, and left. Gemini AI compares the selfie with the document photo to verify the person is who they claim to be.
Can the guest correct data?
Yes. If the AI didn't read a field correctly, the guest edits it manually. The system records which data came from OCR and which was manually modified.
Is data sent to the PMS automatically?
Yes. Verified data is sent to Hoteligy CMS and the hotel PMS. Reception staff can validate each request before confirming it.
Does it work for bookings with multiple guests?
Yes. The process repeats for each guest in the booking. Each companion scans their document, verifies their identity, and signs individually.
Does it include digital signature?
Yes. The guest signs from their phone screen. No paper, no pen. The signature is linked to the complete pre check-in record.
Does it comply with traveler registration regulations?
Yes. The system collects all data required by regulations (SES in Spain, INM in Mexico). AI OCR, MRZ validation, and biometric verification ensure complete and verified data.
Does reception staff validate the data?
Yes. Each pre check-in is reviewed from the CMS. Staff can approve, reject, or request corrections before confirming final registration in the PMS.
Can the guest do pre check-in from home?
Yes. The guest receives the link days before arrival by email or notification. They complete everything from their phone without needing to be at the hotel.
Automate check-in and eliminate queues with AI and facial recognition
Request a demo and discover how digital check-in with OCR, facial recognition, and digital signature transforms guest registration and the arrival experience. Advanced alternative to Civitfun and Chekin.
