Hotel Satisfaction Surveys

Measure and improve the guest experience in real time

Collect reviews and ratings directly from guests. Analyze results with easy-to-use tools and make quick decisions to optimize service and build customer loyalty.

See Details

Let's talk? 🤝

Gather useful feedback, detect incidents, and improve the guest experience.

What is the Surveys and Satisfaction module?

Our real-time survey module for hotels lets you create customizable digital questionnaires, activate automatic notifications, and analyze results in detail by question, stay, or department. All from a single platform.

Surveys with text-based questions, emoticons, stars, or NPS.
Association of questions to departments for analysis by area.
Additional comments on negative reviews.
Automatic email alerts for bad scores.

Customizable response scales per hotel.
Sharing options if the rating is positive.
Access via QR code, WebApp or automatic notifications.
Analysis panel with graphs and comparisons.

Key benefits of the survey module

The system not only collects opinions, but also transforms feedback into concrete actions that improve the guest experience and optimize hotel operations. These are the main benefits:

Early detection of incidents

Receive automatic alerts for low ratings to take immediate action.

Analysis by department

Analyze responses by department to identify strengths and weaknesses with clear data.

More positive reviews

Invite the guest to share their experience when the rating is high.

Reduction in claims

It gathers real-time feedback to act immediately and avoid complaints after departure.

Efficient automation

Save time with smart rules and automatic notifications.

Fully customizable

Adapt scales, questions and design to the image and operation of each hotel.

How does the survey module work?

The system is designed to operate automatically and flexibly, allowing guests to be collected, analyzed, and acted upon without operational effort.

Creating the questionnaire

The hotel configures the questions, answer types, scales, and rules according to its operations and standards.

Intelligent distribution

Surveys are shared via physical QR codes or are sent automatically after a stay or interaction.

Collection and analysis of responses

Guests respond from their mobile phones. The system detects negative reviews and triggers alerts or feedback requests.

Visualization and continuous improvement

The results are centralized in the CMS with graphs, filters by department and comparisons to support decision making.

Use cases for surveys in hotels

From everyday use to data-driven decisions.

Efficiently manage the loan of items to optimize your guests' experience in different areas of the hotel.

Post-check-in survey:
An automatic notification is activated 30 minutes after check-in to validate room cleanliness and reception service. This allows for quick resolution of any issues and improves the first impression.
Daily Buffet Evaluation:
Every night, a quick survey about the food service is sent out. The F&B team detects potential complaints in real time regarding queues, variety, or temperature of the dishes.
Feedback at the end of an activity:
After a yoga class or children's activity, the system requests a quick evaluation from the activities department. This allows for adjustments to the schedule or additional support for the team based on the feedback.
Final satisfaction survey before check-out.
The results are centralized in the CMS with graphs, filters by department and comparisons to support decision-making.

Thanks to daily surveys, we've reduced formal complaints by 40% and now resolve any issue the same day. The system gives us real-time visibility into what's happening in each department.

Carlos Muñoz

Director of operations

Satisfied hotel employee validating Hoteligy 's digital solution

Frequently Asked Questions (FAQs)

Yes, absolutely. You can customize colors, question types, iconography (emojis, stars, NPS), rating scales, and messaging to match your brand and communication style.

Guests can access them using strategically placed QR codes or receive them automatically by notification after an action (check-in, activity, etc.).

If the score is below the configured threshold, the system may request additional feedback and send an automatic alert to the relevant staff.

Yes. From the CMS you can view graphs and responses in real time, filtered by question, department or date, to make immediate decisions.

Yes, surveys can be set up in multiple languages and automatically adapt to guest preference or device settings.

Detect what your guests think at each stage of their stay and turn it into real improvements for your team and your online reputation.

Activate the survey module and make decisions based on real data

Detect incidents instantly, improve customer satisfaction, and raise the quality of your service with a smart, automated, and easy-to-implement system.

Request Demo