Incident and Task Module for Hotels

Manage guest reports and requests in an agile and organized manner

It allows guests to report issues with comments, photos, and videos. It manages tasks, requests, and additional products with efficient tracking to improve guest satisfaction and hotel operations.

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A comprehensive solution for managing reports and requests in rooms

What is the Incidents and Tasks module?

This module allows guests to report issues with photos or videos, facilitating quick communication. It manages a customized incident and amenity request log, improving the guest experience and hotel operations.

Simple guest incident reporting
Please attach photos and videos for clarity
Customized incident and request tree
Management of amenities and additional products

Assignment and monitoring of tasks to staff
Automatic push and email notifications
Integration with advanced management systems
Record of internal notes and evidence

Key Benefits of the Incident and Task Module for Hotels

Improve guest communication and operational efficiency with a system that streamlines incident and request management. Reduce response times, prevent errors, and facilitate clear tracking for more proactive and satisfying service.

Fast and clear communication

It allows guests to report incidents with details and visual evidence, improving accuracy and response speed.

Efficient task management

Assign and monitor incidents or requests in real time, optimizing staff operations.

Transparent monitoring and resolution

It records the status and actions taken, providing a complete history for further control and analysis.

Automatic notifications

Inform assigned personnel instantly via push notification or email, ensuring prompt and coordinated attention.

Flexibility and customization

Configure an incident and request tree tailored to the specific needs of the hotel.

Integration with advanced systems

Connect with external management platforms to centralize and improve operational control.

How does the incident and task module work?

The guest reports an issue or requests an amenity via the web app, using text, photos, or videos. The hotel receives the notification instantly, assigns the task from the back office, and manages its resolution with tracking, comments, and status updates. Everything is recorded and traceable.

The guest reports or requests

From the web app, the guest selects the type of incident or amenity, adds a comment and can upload a photo or video.

The system notifies the team

Staff receive an automatic alert (push or email) depending on the type of task and their assignment.

Management from the back office

The task is assigned, the status is updated (pending, in progress, resolved), and internal notes or resolution images are added.

Monitoring and traceability

Everything is recorded: dates, response times, responsible parties and communications, with the possibility of scaling to external platforms such as Eisisoft or HUBs.

Real-world use cases in your daily operations

From the room to internal maintenance, everything is under control

The module covers everything from guest reports to internal staff tasks, centralizing their management in a single panel with complete traceability.

The guest reports a problem in their room.
From the webapp, they report a breakdown such as "no hot water" or "TV not working", with a photo or video included.
Requesting amenities from the room:
The client can request a crib, iron, towels or any additional service, with or without cost.
Incident detected by cleaning staff
The housekeeping team registers a breakdown during the shift, generating an internal task at the time.
Tasks assigned to the maintenance team:
The maintenance manager manages and distributes tasks, monitors their status, and verifies the resolution with an image.

Now everything is recorded: what the guest requests, who resolves it, and when. We've reduced response times and improved coordination between departments.

Carlos M

Head of Maintenance

Satisfied hotel employee validating Hoteligy 's digital solution

Frequently Asked Questions (FAQs)

No. Everything is done through the web app, without needing to install anything.

Yes. You can define your own tree of categories and subcategories according to the hotel's needs.

Through push notifications or automatic email depending on the type of task and assignment.

Yes. From the back office you can assign the task manually or by department.

Yes. The team can add comments, attach images, and leave a record of the process.

Yes. The module integrates with solutions such as Eisisoft, HubOS, or other similar platforms.

Yes. The module integrates with solutions such as Eisisoft, HUBs, or other similar platforms.

Digitize incident management in your hotel

Activate the module and allow your team to receive, assign, and resolve tasks from a single dashboard. Reduce processing times, improve service, and eliminate operational improvisation.

Request a Demo

We digitize hotel operations to improve the guest experience and optimize key processes in your hotel.

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