Orders for Room Service and Online Store

Manage digital orders with integrated schedules, variations, and payments

It allows guests to place orders for room delivery or online purchase, with control of schedules, variations, rates and statuses from an intuitive platform for hotel and guest.

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A complete solution for managing digital orders in hotels

What is the order module for room service and online store?

It simplifies order management for room service and online stores, with integrated schedules, rates, variations, and payments. It allows for immediate or scheduled deliveries and complete control from the back office with alerts and manual management.

Service schedule management by product
Customizable product variations
Multiple rates and currencies depending on guest profile
Orders for immediate or scheduled delivery

Maximum order limit per guest
Integration with payment gateways and PMS
Order tracking and status management from back office
Automatic and manual order printing

Key Benefits of the Ordering Module for Room Service and Online Store

Optimize order management and enhance the guest experience with a flexible system that controls schedules, rates, variations, and integrated payments. It simplifies hotel operations and offers convenience and transparency to the guest.

Total control and availability

Define specific schedules for each product, avoiding out-of-service orders and improving organization.

Advanced product customization

It allows you to offer variations tailored to guest preferences, increasing satisfaction and sales.

Flexibility in rates and currencies

Manage multiple rates and currencies according to profile or segment, adapting to international guests.

Immediate or scheduled orders

Guests choose when to receive their order, increasing convenience and improving logistics.

Integration with payment systems and PMS

Simplify the billing and accounting management process with direct integration into the hotel's platform.

Efficient management from back office

Staff control and monitor orders, status changes and commands, ensuring speed and accuracy.

How does the Orders module work for Room Service and Online Store?

Guests place orders through the app, selecting times and payment options. The hotel manages orders in real time with status tracking, order printing, and alerts for efficient service.

Order from the app

The guest selects products, variations, and time for their order.

Validation and reception

The system checks availability and sends the order to the hotel's back office.

Management and preparation

Staff manage the order status, print order slips, and prepare the delivery.

Delivery and notification

The guest receives the order and can track its status or cancel it if possible.

Real-World Use Cases of the Orders Module for Hotels

Versatile applications to improve hotel service and operations

Discover how this module simplifies order management in different areas of the hotel, optimizing processes and improving the guest experience.

Room service orders
allow guests to place food and beverage orders for their room with customized options and scheduled delivery.
Internal online store
: Manage the sale of additional products such as snacks, drinks, amenities or souvenirs directly from the app.
Orders in common areas
Facilitates the request of products in areas such as swimming pools or lounges, with fast and controlled deliveries.
Schedule and availability control
Ensures that products are available only during the established hours, avoiding confusion and improving logistics.

Since implementing the ordering module for room service and online store, management has been greatly simplified. Guests enjoy a comfortable and personalized experience, while our team efficiently and systematically monitors and processes orders.

Carlos Méndez

Director of operations

Satisfied hotel employee validating Hoteligy 's digital solution

Frequently Asked Questions (FAQs)

Yes, you can set general schedules and also specific schedules for each product.

Yes, you can request immediate delivery or select an available time slot for your order.

Specifically, the system allows options such as half portions or different preparations of the same product.

You can charge directly to the room through integration with PMS or through card payment gateways.

Yes, it is possible to set limits such as one order per hour or per day.

Yes, the system allows automatic and manual printing of kitchen or bar orders.

Yes, it supports multiple currencies and rates depending on the guest's profile.

Optimize order management and offer a comfortable and personalized experience to your guests with a flexible and efficient system.

Ready to transform order management at your hotel?

Request a demo and discover how our order module improves operations and increases customer satisfaction.

Request a Demo

We digitize hotel operations to improve the guest experience and optimize key processes in your hotel.

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