In-Stay Marketing and Notifications for Hotels

Connect at the right time with automated, targeted, multilingual messages.

Hoteligy 's In-Stay Marketing module allows you to create customized notifications that are automatically triggered based on guest behavior. Send via push, email, pop-up, or silent notifications, all from your app.

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Automate communication with your guests during their stay.

What is the In-Stay Marketing module?

Hoteligy 's In-Stay Marketing module allows you to automate personalized notification campaigns sent at key moments in the guest journey: before, during, or after an action. You can segment by profile, language, or reservation type, and decide how and when.

Manual, scheduled or automated shipping
Event-based activation (check-in, reservation, order, etc.)
Segmentation by profile, regime or room type
Supports push, email, pop-up and silent notifications

Personalization with language, image, text and button
Compatible with reminders, promotions or alerts
Multilingual with automatic language detection
Metrics for sending, opening, and effectiveness

Key benefits of the In-Stay Marketing module

Connect with your guests at the right time, improve communication throughout their stay, and optimize your operational results with automated and targeted campaigns.

Intelligent automation

Save time and reduce errors by triggering messages based on reservations, check-ins, orders, treatments, or departures.

Advanced segmentation

Target your notifications to specific profiles: families, adults, by room type, plan, or tour operator.

Multichannel and multiformat

Send notifications via push, pop-up, email, or silent mode, tailored to each type of message or emergency.

Personalized experience by language

Each guest receives the message in their language, with content tailored to and consistent with the hotel's brand.

Preventing no-shows and complaints

Send reminders before treatments, dinners, or activities, reducing no-shows and incidents.

real-time results

Check notifications sent, openings and campaign performance

How does the In-Stay Marketing module work?

The system is designed to automate communication with your guests, from the first contact to the end of their stay. You just need to define the rules, content, and audience. Hoteligyhandles the rest.

Define the content

Choose the notification type (push, email, pop-up, or silent), write your message, and add an image or button.

Set the trigger

Select when to send: after a booking, before check-in, after a treatment, etc.

Segment the audience

Filter who it's aimed at: by room type, plan, tour operator, adults, families, etc.

Launch or automate

You can send it manually, schedule it, or have it automated based on predefined rules.

Hotel use cases for notifications

Automate communication at key moments

The In-Stay Marketing module adapts to every key moment. Send reminders, promotions, surveys, or alerts automatically and accurately.

Survey after the first day of stay
Automatically sent 24 hours after check-in to detect possible incidents or reinforce a good experience.
Treatment or reservation reminders.
Notification prior to service time to avoid no-shows and improve spa or restaurant operations.
Personalized mid-stay
pop-up or push promotion with a relevant offer (dinner, upgrade, experience), segmented by guest type or plan.
Farewell message before check-out
Communicate the departure process or launch a last-minute offer (late check-out, transportation, surveys).

Thanks to the In-Stay Marketing module, we've automated reminders, promotions, and surveys without relying on a receptionist. It's fast, visual, and the results are visible from day one.

Patricia Gómez

Head of Customer Experience

Satisfied hotel employee validating Hoteligy 's digital solution

Frequently Asked Questions (FAQs)

You can choose to send notifications manually, schedule them for a date and time, or automate them based on guest actions (such as check-in, reservations, treatments, etc.).

You can segment by room type, package, tour operator, profile (families, adults), pass type, and more. This way, you can ensure each message reaches the right audience.

Notifications can be sent via push, email, pop-up, or silently within the app, depending on the type of campaign or urgency.

Yes. The system detects the guest's language and automatically displays the correct version of the message, if available.

You can customize the title, text, header image, and action button. Everything is editable by language and campaign.

Yes. The system includes basic analytics with metrics on sending, opening, and performance by campaign.

Automate your communications and improve the guest experience effortlessly.

Activate the In-Stay Marketing module and communicate at the perfect time

Send personalized notifications based on guest behavior, increase conversions, and reduce incidents with a smart, multi-channel, and 100% automated system.

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