Satisfaction Surveys for Hotels

Measure and improve the guest experience in real time

Collect reviews and ratings directly from the stay. Analyze results with easy-to-use tools and make quick decisions to optimize service and build customer loyalty.

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Collect useful feedback, detect issues, and improve the guest experience.

What is the Surveys and Satisfaction module?

Our real-time survey module for hotels allows you to create customizable digital questionnaires, trigger automatic notifications, and analyze results in detail by question, stay, or department. All from a single platform.

Surveys with text-based questions, smileys, stars, or NPS.
Association of questions to departments for analysis by area.
Additional comments on negative reviews.
Automatic email alerts for poor ratings.

Customizable response scales per hotel.
Sharing options if the rating is positive.
Access via QR code, WebAPP or push notifications.
Analysis panel with graphs and comparisons.

Key benefits of the survey module

The system not only collects opinions, but also transforms feedback into concrete actions that improve the guest experience and optimize hotel operations. These are the main benefits:

Early detection of incidents

Receive automatic alerts for low ratings so you can act immediately.

Analysis by department

Analyze responses by department to identify strengths and critical points with clear data.

More positive reviews

Invite the guest to share their experience when the rating is high.

Reduction in claims

Collect real-time feedback to act immediately and avoid post-departure complaints.

Efficient automation

Save time with smart rules and automatic notifications.

Fully customizable

Adapt scales, questions, and design to the image and operations of each hotel.

How does the survey module work?

The system is designed to operate automatically and flexibly, allowing guest feedback to be collected, analyzed, and acted upon without operational effort.

Creating the questionnaire

The hotel configures the questions, response types, scales, and rules according to its operations and standards.

Smart distribution

Surveys are shared via physical QR codes or sent automatically after a stay or interaction.

Collection and analysis of responses

Guests respond from their mobile devices. The system detects negative reviews and triggers alerts or feedback requests.

Visualization and continuous improvement

The results are centralized in the CMS with graphs, department filters, and comparisons to support decision-making.

Hotel survey use cases

From everyday use to data-driven decisions.

Efficiently manage the loan of items to optimize your guests' experience in different areas of the hotel.

Post-check-in survey:
An automatic notification is triggered 30 minutes after check-in to validate room cleanliness and reception service. This survey allows for quick resolution of issues and a better first impression.
Daily Buffet Rating:
A quick survey about the food service is sent out every evening. The F&B team identifies any complaints about queues, variety, or dish temperatures in real time.
Feedback at the end of an activity.
After a yoga class or children's activity, the system requests a quick assessment from the entertainment department. This allows for adjusting the schedule or reinforcing the team based on the feedback.
Final satisfaction survey before checkout.
The results are centralized in the CMS with graphs, department filters, and comparisons to support decision-making.

Thanks to daily surveys, we've reduced formal complaints by 40% and now resolve any incidents on the same day. The system gives us real-time visibility into what's happening in each department.

Carlos Muñoz

Director of operations

Satisfied hotel employee validating Hoteligy 's digital solution

Frequently Asked Questions (FAQs)

Yes, absolutely. You can adapt colors, question types, iconography (emoticons, stars, NPS), rating scales, and messaging to suit your brand and communication tone.

Guests can access the app using strategically placed QR codes or receive automatic notifications after an action (check-in, activity, etc.).

If the score is below the configured threshold, the system may request additional feedback and send an automatic alert to the appropriate staff.

Yes. From the CMS, you can view graphs and responses in real time, filtered by question, department, or date, to make immediate decisions.

Yes, surveys can be configured in multiple languages and automatically adapt based on guest preference or device settings.

Detect what your guests think at every stage of their stay and turn it into real improvements for your team and your online reputation.

Activate the survey module and make decisions with real data

Detect incidents instantly, improve customer satisfaction, and elevate the quality of your service with a smart, automated, and easy-to-implement system.

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