Courtesy Settings in Standby Engines

The system enables flexible configuration of courtesies based on stay duration and customer type, providing personalized benefits.

Courtesy Configuration

Courtesies can be assigned to customers with special packages or loyalty program membership. These are defined by:

• Length of Stay: Assign specific courtesies according to reservation duration.
• Purchased Packages: Set additional courtesies for customers buying particular packages.
• Loyalty Level: Adjust benefits based on customer loyalty program status.

Detailed Configuration

To define courtesies:

1. Access the Integration section in the reservation engine settings.
2. Select whether Packages or Loyalty takes priority.
3. Enable the Advanced option to define courtesies based on length of stay.
4. Configure the number of courtesies according to selected criteria.

General Considerations

• Package or loyalty program courtesies take precedence over general regime courtesies.
• When no specific courtesies exist in packages or loyalty, general courtesies apply.
• Configuration enables personalized service aligned with each customer’s circumstances.

Conclusion

This flexible management approach ensures customers receive appropriate benefits corresponding to their stay duration, purchased packages, or loyalty status. Review integration section settings and define courtesies per establishment needs.