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Incident Module Info
Overview of the Incident Module for managing guest requests and incident reporting
The Incident Module is designed to streamline request and incident management through an intuitive interface. Key benefits include real-time updates, centralized management, and efficient task tracking.
Requests Section
This feature enhances hotel request management by enabling direct guest communication:
- Configure availability slots and schedules
- Support requests with or without charges
- Enable in-app payments
- Increase in-stay revenue opportunities
Incidents Section
This component boosts operational efficiency and guest satisfaction:
- Allow guests to report incidents without requiring staff intervention
- Enable incident notifications with attached photos
- Receive real-time feedback from guests
- Track incidents efficiently throughout resolution
The module provides real-time updates and issue resolution for greater customer satisfaction and allows hotels to centralize all requests in one place, preventing information dispersion.
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