Orders for Room Service and Online Store

Manage digital orders with integrated schedules, variations, and payments

Allows guests to place orders for in-room delivery or online purchases, with control over schedules, variations, rates, and statuses from an intuitive platform for both hotel and guest.

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A complete solution for managing digital orders in hotels

What is the ordering module for room service and online stores?

Facilitates order management for room service and online stores, with integrated schedules, rates, variations, and payments. It allows immediate or scheduled deliveries and complete control from the back office with alerts and manual management.

Managing service schedules by product
Customizable product variations
Multiple rates and currencies according to guest profile
Orders for immediate or scheduled delivery

Control of maximum orders per guest
Integration with payment gateways and PMS
Order status tracking and management from the back office
Automatic and manual printing of orders

Key Benefits of the Ordering Module for Room Service and Online Store

Optimize order management and improve the guest experience with a flexible system that controls schedules, rates, variations, and integrated payments. It streamlines hotel operations and offers convenience and transparency to guests.

Total control and availability

Define specific schedules for each product, avoiding out-of-order orders and improving organization.

Advanced product customization

It allows offering variations tailored to guest preferences, increasing satisfaction and sales.

Flexibility in rates and currencies

Manage multiple rates and currencies based on profile or segment, adapting to international guests.

Immediate or scheduled orders

Guests choose when to receive their order, increasing convenience and improving logistics.

Integration with payment systems and PMS

Simplify the collection and accounting process with direct integration into the hotel platform.

Efficient management from the back office

Staff monitor and control orders, status changes, and commands, ensuring speed and accuracy.

How does the Orders module for Room Service and Online Store work?

Guests place orders through the app, selecting times and payment options. The hotel manages orders in real time with status monitoring, order printing, and alerts for efficient service.

Order from the app

The guest selects products, variations and time for their order.

Validation and reception

The system checks availability and sends the request to the hotel's back office.

Management and preparation

Staff manage order status, print orders, and prepare for delivery.

Delivery and notification

The guest receives the order and can track its status or cancel it if possible.

Real Use Cases of the Hotel Ordering Module

Versatile applications to improve hotel service and operations

Discover how this module facilitates order management across different areas of the hotel, streamlining processes and improving the guest experience.

Room Service Ordering
Allows guests to place food and beverage orders for their room with customized options and scheduled delivery.
Internal online store
Manage the sale of additional products such as snacks, drinks, amenities, or souvenirs directly from the app.
Orders in common areas
Facilitate ordering products in areas such as pools or lounges, with fast and controlled deliveries.
Schedule and availability control
Ensures that products are available only during established times, avoiding confusion and improving logistics.

Since we implemented the ordering module for room service and the online store, management has been greatly simplified. Guests enjoy a convenient and personalized experience, while our team monitors and processes orders efficiently and orderly.

Carlos Méndez

Director of operations

Satisfied hotel employee validating Hoteligy 's digital solution

Frequently Asked Questions (FAQs)

Yes, you can set general schedules as well as specific schedules for each product.

Yes, you can request immediate delivery or select an available time slot for your order.

Exactly, the system allows options such as half portions or different preparations of the same product.

Room charges can be made directly to the room via integration with a PMS or through card payment gateways.

Yes, it is possible to set limits such as one order per hour or per day.

Yes, the system allows for automatic and manual printing of orders for the kitchen or bar.

Yes, it supports multiple currencies and rates depending on the guest's profile.

Optimize order management and offer a convenient and personalized experience to your guests with a flexible and efficient system.

Ready to transform order management at your hotel?

Request a demo and discover how our ordering module improves operations and increases customer satisfaction.

Request Demo

We digitize hotel operations to improve the guest experience and optimize key processes in your hotel.

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