Incident and Task Module for Hotels

Manage guest reports and requests in an agile and organized manner

Allows guests to report incidents with comments, photos, and videos. Manage tasks, requests, and additional items with efficient tracking to improve hotel satisfaction and operations.

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A comprehensive solution for managing reports and requests in rooms

What is the Incidents and Tasks module?

This module allows guests to report incidents with photos or videos, facilitating rapid communication. It manages a personalized tree of incidents and amenity requests, improving the hotel experience and operations.

Simple guest incident reporting
Attach photos and videos for clarity
Custom tree of issues and requests
Management of amenities and additional products

Assigning and monitoring tasks to staff
Automatic push and email notifications
Integration with advanced management systems
Record of internal notes and evidence

Key Benefits of the Incident and Task Module for Hotels

Improve guest communication and operational efficiency with a system that streamlines incident and request management. Reduce response times, prevent errors, and facilitate clear follow-up for more proactive and satisfactory service.

Fast and clear communication

Allows guests to report incidents with details and visual evidence, improving accuracy and response speed.

Efficient task management

Assign and control incidents or requests in real time, optimizing staff operations.

Transparent monitoring and resolution

Records status and actions taken, providing a complete history for greater control and analysis.

Push notifications

Inform assigned staff instantly via push or email, ensuring fast and coordinated care.

Flexibility and customization

Set up an incident and request tree tailored to the hotel's specific needs.

Integration with advanced systems

Connect with external management platforms to centralize and improve operational control.

How does the incidents and tasks module work?

The guest reports an incident or requests an amenity from the web app, using text, a photo, or a video. The hotel receives the notification instantly, assigns the task from the back office, and manages its resolution with tracking, comments, and statuses. Everything is recorded and traceable.

The guest reports or requests

From the web app, the guest selects the type of incident or amenity, adds a comment, and can upload a photo or video.

The system notifies the team

Staff receive an automatic alert (push or email) based on the type of task and its assignment.

Management from the backoffice

The task is assigned, the status is updated (pending, in progress, resolved), and internal notes or resolution images are added.

Tracking and traceability

Everything is recorded: dates, response times, responsible parties, and communications, with the ability to scale to external platforms such as Eisisoft or HUBs.

Real use cases in your daily operations

From the room to internal maintenance, everything under control

The module covers everything from guest reports to internal staff tasks, centralizing their management in a single dashboard with full traceability.

The guest reports a problem in their room.
From the web app, they report a problem such as “no hot water” or “TV not working,” with a photo or video included.
Requesting amenities from the room
The guest can request a crib, iron, towels or any additional service, with or without a charge.
Incident detected by cleaning staff
The housekeeping team records a breakdown during the shift, generating an internal task at the time.
Tasks assigned to the maintenance team
The maintenance manager manages and distributes tasks, controls their status and verifies the image resolution.

Now everything is recorded: what the guest requests, who handles it, and when. We've reduced response times and improved coordination between departments.

Carlos M

Head of Maintenance

Satisfied hotel employee validating Hoteligy 's digital solution

Frequently Asked Questions (FAQs)

No. Everything is done from the web app, without the need to install anything.

Yes. You can define your own tree of categories and subcategories according to the hotel's needs.

Through push notifications or automatic emails depending on the type of task and assignment.

Yes. From the back office, you can assign the task manually or by department.

Yes. The team can add comments, attach images, and provide management traceability.

Yes. The module integrates with solutions such as Eisisoft, HubOs, or other similar platforms.

Yes. The module integrates with solutions such as Eisisoft, HUBs, or other similar platforms.

Digitize incident management at your hotel

Activate the module and allow your team to receive, assign, and resolve tasks from a single dashboard. Reduce time, improve service, and eliminate operational improvisation.

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