In the digital age, hotels must take advantage of technologies that not only improve their guest experience, but also increase their revenue. A Guest App is one of those essential tools that can make a difference for your hotel or hotel chain. It is not just an additional convenience for customers, but a valuable resource to optimize services, personalize the experience and increase sales opportunities.
In this article, we show you how a Guest App can increase your hotel's revenue with 3 effective strategies.
1. Boost sales with the online store
One of the great advantages of integrating an online store within your Guest App is the possibility of offering guests a personalized shopping experience. From the app, they can access a variety of products and services without having to go to the reception or restaurant, which increases sales opportunities at any time of the day.
Examples of products you can offer:
Room Upgrades: During check-in, the app can offer guests upgrades to their room type, generating additional revenue. Hotel Exclusive Items: From souvenirs to spa products, guests can easily purchase items directly from their mobile device. Special service packages: Offering wellness packages, romantic dinners or local experiences can significantly increase impulse sales.
Practical strategy:
Use personalized push notifications to remind guests that discounts or products are available during their stay. These promotions increase conversions and keep guests informed of offers in real time.
2. Increase service reservations with the Guest App
One of the great advantages of integrating an online store within your Guest App is the possibility of offering guests a personalized shopping experience. From the app, they can access a variety of products and services without having to go to the reception or restaurant, which increases sales opportunities at any time of the day.
Additional services that can be reserved from the app:
Reservations at hotel restaurants or bars: Offering guests the ability to reserve a table directly from the app, with the option to select special menus or premium drink packs, can increase spending per guest.
Spa and Wellness Treatments: Automating bookings for massages, facials and other spa services allows guests to book at a time that's convenient for them, driving usage and increasing profitability.
Local activities and excursions: Collaborating with local operators and promoting these activities through the app is an excellent way to generate commissions and increase income without increasing your operating costs.
Practical strategy:
And if you have free services, in the same booking process, you can add upselling products. If you offer a client with a dinner included a bottle of wine at a reduced price, they will surely not be able to resist.
3. Facilitates instant and frictionless payments
A great advantage of the Guest App is the integration of digital payment methods. Guests can make instant payments for products and services directly from the app, eliminating the friction of paying in person or waiting in lines. The ease of paying increases sales, since it reduces the barriers to making an impulse purchase.
Practical strategy:
Offer quick payment methods like Apple Pay or Google Pay, allowing guests to book and pay for additional services immediately and without complications.
Do you want to know how to implement a personalized Guest App for your hotel?
Request a demo today and discover how you can increase your revenue and offer an exceptional experience to your guests.
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