This holiday season, digital tools like Hoteligy 's Guest App are key to delivering unforgettable guest experiences and maximizing revenue. With well-implemented strategies, you can connect more deeply with your guests and stand out from the competition. Here are five essential tactics to get the most out of the app this Christmas.
Engage your guests from the very beginning by showcasing the calendar of special activities: workshops, shows, and events for all ages. With this information readily available in the app, they can better plan their stay and make the most of every event.
Christmas Eve and New Year's Eve are perfect for impressing guests with gala dinners. Publish exclusive menus and enable a booking engine directly from the app to ensure a smooth and organized experience.
Practical strategy:
Send advance notifications to remind them to reserve their tables, highlighting signature dishes and unique benefits.
The app allows you to offer premium upgrades such as select wines or champagne to accompany dinners. This feature not only enhances the guest experience but also increases revenue.
Advice:
Highlight the most popular options or the chef/sommelier's recommendations to capture attention and build confidence in the choice.
Take advantage of sliders and screensavers on digital totems to keep your holiday activities and services, such as spa treatments or promotions, visible.
Practical strategy:
Update this content regularly to consistently and effectively capture the attention of guests.
Send personalized messages with a festive touch to announce promotions or holiday activities. Strategic notifications, such as those sent after check-in or before an event, are a powerful tool for keeping guests engaged.
