This holiday season, digital tools like the Hoteligy Guest App are key to delivering unforgettable guest experiences and maximizing revenue. With well-implemented strategies, you will be able to connect more deeply with your customers and stand out from the competition. Here we present five essential tactics to get the most out of the app during Christmas.
Involve your guests from the first moment by showing the calendar of special activities: workshops, shows and events for all ages. With this information accessible in the app, you will be able to better plan your stay and enjoy each event to the fullest.
Christmas Eve and New Year's Eve are perfect for impressing guests with gala dinners. Publish exclusive menus and enable a booking engine directly from the app to ensure a smooth and organized experience.
Practical strategy:
Send advance notifications to remind them to reserve their tables, highlighting star dishes and unique benefits.
The app allows you to offer premium upgrades such as selected wines or champagne to accompany dinners. This feature not only enriches the guest experience but also increases revenue.
Advice:
Highlight the most popular options or the chef/sommelier's recommendations to capture attention and build confidence in the choice.
Take advantage of the sliders and screensavers of digital totems to keep your Christmas activities and services visible, such as spa treatments or promotions.
Practical strategy:
Regularly update this content to consistently and effectively capture guests' attention.
Send personalized messages with a festive touch to inform about Christmas promotions or activities. Strategic notifications, such as those sent after check-in or before an event, are a powerful tool for keeping guests engaged.
