Configuring and Activating the Incident Module

This guide walks through configuring and activating the incident module from the backend.

Steps

1. Navigate to Menus & Orders in the left-side menu.
2. Search for the Incidents menu with two available options:
   • ADD PRODUCT to create a new item
   • Edit an existing product (useful for disabling visibility without deletion — simply uncheck the Publish option)
3. For PMS-integrated systems: Go to the Parameters tab and enable the Activate External Integration option.
4. Click Update Data and enter the provider name.
5. Click the green Save button.
6. Go to Edit Product and navigate to the Product Mapping tab.
7. Map fields between Issue - Malfunction (see video at 1:50).
8. Assign the Incidents menu to the corresponding page:
   • Navigate to Pages in the left menu
   • Find the Incidents or Maintenance-related page
   • Click Edit and go to the Additional Info tab
   • Check Has a menu?
   • Select Incidents Menu
   • Click the green Save button