Instructions for Forcing Manual PMS Synchronization

When to Use This Option?

When errors or synchronization issues occur with PMS data, it is possible to perform a manual synchronization while the issue is being investigated and resolved.

Steps to Force Manual Synchronization

1. Log in to the CMS

• Sign in to the CMS with your administrator or authorized user credentials.
• Make sure you have the necessary permissions to access the PMS integration module.

2. Go to the PMS Integration Section

• From the side menu, find and click on “PMS Integration”.
• If you do not see this option, it means your user does not have access to the integration section.
• Contact the systems team or a supervisor to enable access.

3. Access Received Data

• Inside the integration section, select “Received Data”.

4. Synchronize Reservations

• In the upper left corner of the screen, you should see a button labeled “Synchronize Reservations”.
• If the button does not appear, there are two possible reasons:
  • The connected PMS does not support manual synchronization.
  • Your user does not have sufficient permissions to perform synchronization.

5. Execute the Synchronization

• Click the “Synchronize Reservations” button.
• The system will make a call to the PMS to download all updated reservations.

6. Verification

• Once synchronization is complete, check that the data has been correctly updated.
• If errors persist or the information is still outdated, contact technical support.

Important Notes

• Not all PMS systems support this functionality. If the “Synchronize Reservations” button is not visible, it is likely that the connected PMS does not allow it.
• User Permissions: Not all users have access to the integration section. If the option is not available in the side menu, contact the systems team or a supervisor to enable access.