Sondaggi di soddisfazione che generano azione
Automated in-stay sondaggio software for hotel and resorts: personalizzabile CSAT and NPS questionnaires, staff alerts when ratings drop below threshold, analisi pannello di controllo by department, and smart redirect to Google Reviews and TripAdvisor when the esperienza dell'ospite is positive.
48h Survey
CSAT · 12 questions
247
Responses
4.61
Average
3
Critical
92%
Resp. rate
Are you discovering problems when it's already too late?
Post-checkout opinions
The guest already left and the bad review is already on Google. You couldn't collect their feedback in time or resolve the issue during their stay.
No service quality data by area
You don't know if the problem is the kitchen, spa, housekeeping, or reception. Without department-level breakdown, you can't measure service quality or act with precision.
Avoidable negative reviews
The unsatisfied guest publishes negative opinions on TripAdvisor or Google without anyone asking them first or being able to improve their experience.
Paper or generic sondaggi
Paper forms that nobody analyzes, or external tools disconnected from the PMS and without guest stay context. Zero automation.
Generic sondaggi vs Hoteligy
| Generic tool | Hoteligy | |
|---|---|---|
| Timing | Post-checkout, too late | In-stay — during the stay, in time to resolve |
| Question types | Stars or text only | Stars, smileys, hearts, yes/no, free text, dropdown |
| Alerts | Not available | Automatic email to staff when score drops below threshold |
| Departments | No breakdown | Each question assigned to a department with individual averages |
| Online reviews | No connection | Redirect to Google, TripAdvisor, HolidayCheck only if rating is positive |
| Pannello di controllo | Basic or non-existent | Results table, charts by question/department/language, trend reports |
| PMS | No integrazione | Integrated — segment, room, language, and guest data |
Over 500 hotels trust Hoteligy
Everything you need to measure soddisfazione and improve service quality
Questionnaire builder
Create CSAT and NPS soddisfazione sondaggi from the CMS. Configure questions with stars, smileys (3 or 5), hearts, yes/no, free text, or dropdown. Assign each question to a department to measure service quality by area.
Automated threshold alerts
Notify staff by email when guest feedback on a sondaggio or question drops below the set threshold. Automatically request guest opinions if the rating is low.
Online reputation booster
When the rating is positive (above threshold), proactively invite the guest to share their opinion on Google Reviews, TripAdvisor, or HolidayCheck. Protect and improve your online reputation.
Three views to analyze every rating
Results table
All responses one by one. Filter by questionnaire, status (new, pending, attended), critical only. Add internal comments and change each rating's status.
Charts and statistics
Average by question and department over time. Response pattern by hour and weekday (heatmap). Distribution by language and individual question breakdown.
Trend report
Compare the average of each question and department for the period, month, and year. Trend indicators (up/down) to detect improvements or regressions.
Varied response types
Stars, soddisfazione smileys (3 or 5 levels), hearts, thumbs up/down, yes/no buttons, free text, and preset dropdown options.
Department breakdown
Assign each question to a department (kitchen, spa, reception, housekeeping...). Get individual averages and service quality trends per area.
CSAT and NPS compatible
Create standard CSAT sondaggi or NPS questionnaires with a main recommendation question and secondary context questions. Both formats in a single system.
Conditional observations
Request guest opinions and comments always, or only when the response is below the threshold. Staff see qualitative feedback directly in the pannello di controllo.
Expiration rules
Set questionnaires to expire X days after sending or automatically when the guest checks out. Avoid outdated soddisfazione sondaggi.
Personalizzabile fields
Configure which fields are requested in the sondaggio form. Adapt each questionnaire to the hotel or resort type, segment, or stay moment.
ReviewPro (Shiji) integrazione
Collected ratings and guest opinions are automatically sent to ReviewPro as another in-stay channel. Centralize all online reputation on a single platform.
PMS integrazione
Knows the segment, room, language, and plan of each guest. Automatically segment sondaggio distribution and personalize questionnaires based on guest profile.
See the guest soddisfazione sondaggio system in action
Video coming soon
Want to see the sondaggio pannello di controllo live?
We'll demo it with real hotel data.
Cosa ottiene il tuo hotel?
Resolve before checkout
Collect tempo reale guest feedback during the stay and act in time. The guest leaves with a positive experience instead of publishing negative opinions online.
Improve your online reputation
Redirect satisfied ospiti to Google Reviews and TripAdvisor. Only when the rating exceeds the threshold, to protect and continuously improve your score.
Continuous improvement by department
Each department sees their score, trends, and alerts. Improve hotel service quality with decisions based on real data, not impressions.
Collect guest opinions across all channels
Distribute soddisfazione sondaggi from the webapp, via push or email with marketing in-stay, or let the chatbot collect esperienza dell'ospite feedback.
"In-stay surveys let us detect issues before checkout. Since implementing them, our Google ratings went from 4.1 to 4.5 because we resolve problems before the guest leaves."
General Manager
4★ All Inclusive Resort, Riviera Maya
Domande frequenti
What types of questions can I create?
Stars (1-5), soddisfazione smileys (3 or 5 configurable levels), hearts, yes/no with thumbs or buttons, free text, and preset dropdown options. Each questionnaire can combine several types.
Are sondaggi sent during the stay or after?
During the stay (in-stay). You can programma sending 48h after check-in, for example, to detect problems in time to resolve them before checkout.
How do threshold alerts work?
You define a minimum threshold (e.g., 3.5/5). If a guest scores below it, the system sends an automatic email to the responsible department staff so they can act immediately.
Can I request observations only when the score is low?
Yes. You can configure comment requests to appear always, or only when the response is below the threshold. This way you collect qualitative feedback right when you need it most.
Does it integrate with ReviewPro?
Yes. Collected ratings are automatically sent to ReviewPro (Shiji) as another in-stay channel, centralizing all your online reputation on a single platform.
How does the redirect to Google Reviews work?
When a guest completes the sondaggio with a positive rating (above the configured threshold), the system proactively invites them to share their experience on Google, TripAdvisor, or HolidayCheck.
What does the results pannello di controllo include?
Three views: individual results table with filters and status, charts panel (average by question, department, heatmap, languages, breakdown), and trend report with period/month/year comparison.
Can I assign questions to departments?
Yes. Each question is assigned to a department (kitchen, spa, reception, housekeeping, entertainment...). The pannello di controllo shows individual department averages and their time-based trends.
Does it support NPS sondaggi?
Yes. Compatible with the NPS standard: main recommendation question and secondary context questions. Also supports standard CSAT. Both formats in the same module.
Does it have expiration rules?
Yes. You can set questionnaires to expire X days after sending, or deactivate automatically when the guest checks out.
How are sondaggi distributed?
From the guest webapp, via push notifiche, popup, or email using the marketing in-stay module. Also available on totem and Smart TV.
Does it integrate with the PMS?
Yes. The system knows each guest's segment, room, language, and plan. Allows segmenting sondaggio distribution and personalizing questionnaires based on profile.
Turn guest feedback into continuous improvement
Request a demo and discover how in-stay soddisfazione sondaggi improve the esperienza dell'ospite and il tuo hotel's online reputation.
