Marketing in-stay que converte durante a estadia
Hotel marketing automation software for in-stay campaigns: push notificações, popup, email, and WhatsApp. Immediate, scheduled, or automated sends by guest journey triggers. Advanced segmentation by room, board, nationality, and sales channel. Dashboard with tempo real open rates and conversion metrics.
Notifications
Welcome to the resort!
Book your sunbed, check activities and discover everything...
2 hours ago · Automated
Theme night: Sushi
Tonight at the Asian restaurant. Limited seats.
5 hours ago · Scheduled
How is your stay?
Tell us about your experience, it only takes 2 minutes.
Yesterday · Automated (48h check-in)
Reminder: Spa tomorrow
Your treatment is tomorrow at 11:00.
1 day ago · Automated
Are your guest communications generic and ineffective?
Generic communication
You send the same message to every guest without personalizing by language, room type, or board. The result: low open rates and zero sales impact or cross-selling.
Bad send timing
You promote the spa when the guest just arrived or the restaurante when they already dined. Without guest journey automation, campaigns arrive at the wrong time.
No engagement metrics
You don't know how many hóspedes read the notificação, clicked, or converted. Email marketing campaigns without data are campaigns in the dark.
Single channel
You only use email or physical signage. Without push notificações, popup, or WhatsApp, you're missing the channels with the highest open rates during the stay.
Generic email marketing vs Hoteligy In-Stay
| Generic tool | Hoteligy | |
|---|---|---|
| Channels | Email only | Push, popup, email, WhatsApp — omnichannel communication |
| Segmentation | Manual lists | Automatic by PMS: room, board, nationality, sales channel |
| Automation | Basic scheduling | Smart triggers: check-in, checkout, reservas, spa |
| Content | Plain text | Multilingual, image, actionable button, inquérito attachment |
| Metrics | Opens only | Delivered, opened, clicked, read channel, conversion |
| Integration | No PMS | Integrated with PMS, inquéritos, restaurante, spa, and chatbot |
| Personalization | Guest name | Language, segment, room type, board, and stay moment |
Reach the guest through the most effective channel
In-app popup
Pop-up notificação inside the guest webapp.
Notification inbox
Complete history of read and unread notificações.
Push notificação
Direct notificação to the guest's phone if permissions granted.
Campaign emails with full delivery and open tracking.
High open-rate additional channel. Coming soon.
Over 500 hotels trust Hoteligy
Three ways to send guest notificações
Immediate send
Create the notificação and it sends instantly. Ideal for urgent communications, last-minute announcements, or flash promotions during the stay.
Scheduled send
Set exact date and time for delivery. Perfect for promoting the restaurante theme night, entertainment event, or spa offer at the right moment.
Automated send
Triggers automatically based on stay events: hours before or after check-in, checkout, restaurante reserva, or spa treatment. Personalized communication with zero manual effort.
Smart triggers linked to the guest journey
Configure automatic notificações that fire at the perfect moment. Without manual intervention, each guest receives the right message based on their stay.
Send the right message to the right guest
Segment each in-stay marketing campaign by multiple PMS criteria to maximize relevance and conversion.
Room type
Sea view, suites, family rooms...
Board type
All-inclusive, full board, room only...
Composition
With children/babies or adults only.
Sales channel
Direct reserva, Booking, Expedia...
Nationality
Segment by guest country of origin.
Everything you need for effective in-stay campaigns
Multilingual content
Title and description in multiple languages. Each guest receives the notificação in their language automatically based on PMS profile.
Image attachment
Include an image in each notificação to increase visual impact of the promotion, event, or communication.
Actionable button
Add a button with custom text and destination URL. Take the guest directly to the reserva, menu, or atividade you're promoting.
Attach inquérito or reminder
Link a satisfaction questionnaire or upcoming reserva reminder to any notificação. Direct integração with the inquéritos module.
Campaign validity
Set start and expiration dates for each campaign. Notifications stop showing automatically when the promotion expires.
Metrics painel de controlo
Full tracking: emails delivered, opened, read, clicked, spam, and bounced. Identify which channel each notificação was read on (popup, push, email).
Guaranteed delivery providers
Integration with MailerSend and Amazon SES for high-deliverability email sends. No volume limits and no spam issues.
PMS integração
Access tempo real guest data: language, room, board, segment, dates, and reservas. Automatic segmentation and personalization.
Measure the real impact of every guest communication campaign
See the hotel in-stay marketing software in action
Want to see automated notificação campaigns?
We'll demo it with real resort data.
O que ganha o seu hotel?
Superior guest engagement
Push notificações and popup have open rates above 80% compared to 20% for traditional email marketing. Omnichannel communication that reaches the guest when their phone is at hand.
More revenue and cross-selling
Promote the restaurante, spa, excursões, and upselling at the perfect moment in the guest journey. Each personalized notificação is a direct sales and cross-selling opportunity.
Data-driven decisions
Measure open rates, clicks, and conversion for each hotel marketing campaign. Optimize messages, timing, and segmentation with real metrics.
The communication engine that connects all modules
In-stay marketing is the distribution channel for inquéritos, reserva reminders, restaurante promotions, and chatbot communications.
"In-stay marketing has been a game changer. We send the survey at 48h, the spa reminder the day before, and the restaurant promo at 6pm. All automated, segmented by language, with real metrics."
Marketing Director
5★ Resort, Riviera Maya
Perguntas frequentes
What send channels does it support?
Popup inside the webapp, push notificação to the phone, email with full tracking, and WhatsApp (coming soon). Each notificação can arrive via one or multiple channels simultaneously.
Can I automate sends?
Yes. Configure automatic triggers: X hours before or after check-in, checkout, restaurante reserva, or spa treatment. Notifications send themselves without manual intervention.
How does segmentation work?
Segment by room type (suite, sea view...), board (all-inclusive, half board...), composition (with children or adults only), sales channel (direct, Booking...), and nationality.
Are notificações multilingue?
Yes. Each notificação can have title and description in multiple languages. The guest receives it automatically in their language based on PMS profile.
What metrics can I see?
Full painel de controlo with emails delivered, opened, read, clicked, spam, and bounced. Also identifies which channel each notificação was read on (popup, push, or email).
Can I attach a inquérito to a notificação?
Yes. You can link a satisfaction questionnaire or upcoming reserva reminder directly from the notificação.
Does it have an actionable button?
Yes. Each notificação can include a button with custom text and destination URL. Ideal for taking the guest to a reserva, menu, or atividade.
What email providers does it use?
MailerSend and Amazon SES, both with guaranteed high deliverability. No volume limits and anti-spam protection.
Do campaigns expire?
Yes. Each campaign has a configurable start and expiration date. Notifications stop showing automatically when the validity period ends.
Can the guest see a notificação history?
Yes. The webapp includes a notificação inbox where the guest can see all notificações, both read and unread.
Does it integrate with the PMS?
Yes. Accesses guest language, room, board, segment, stay dates, and reservas in tempo real. All segmentation and personalization is automatic.
How much does the module cost?
Depends on send volume and active channels. The module activates within Hoteligy's CMS 360. Request a custom quote for o seu hotel or resort.
Turn every stay into a smart hotel marketing campaign
Request a demo and discover how in-stay marketing automation increases revenue, guest engagement, and the overall experiência do hóspede.
